Global System Supporter – Spanish

Are you ready to deliver Europe’s best customer service together with the SameSystem Support team?

Do you thrive in a fast-paced environment where no two days are the same? Then you might be the Global System Supporter we’re looking for! You’ll be on the front line with our customers, providing excellent service through their preferred communication channel.

What you bring

• You’re customer-oriented and great at listening and understanding needs.
• You love communicating — both in writing and verbally.
• You show empathy and a strong sense of customer care.
• You can “smile” through the phone and in writing.
• You learn quickly and have an eye for detail.
• You’re a true team player who also enjoys working independently.
• You stay calm and positive in busy situations.

What we offer

You’ll have the chance to work in an IT company that strives to be the customers’ first choice. We work dynamically — your input is heard, and you’ll play an important role in our ongoing development.

As a Global Supporter at SameSystem, you’ll get:

• Opportunities for personal growth and responsibility.
• A cheerful, high-energy team with great dynamics.
• A centrally located office with an informal atmosphere.
• Social events and great company culture.

What your job involves

You’ll be the first point of contact for our customers. At SameSystem Support, our days are filled with customer interactions, troubleshooting, and preventing future issues.

That means you will…

• Take ownership of your work and find solutions while delivering professional and positive service.
• Work openly with colleagues to exceed customer expectations.
• Be part of a high-paced, adaptable team.
• Handle requests via phone, email, and chat.
• Assess when to escalate cases to our product team.
• Stay in touch with customers throughout the process.
• Support our Spanish market as well as Global Support in English.
• Portuguese is a plus.
• Work every 9th Saturday and have one late shift (until 18:00) every second week.

What we expect from you

• You show empathy and understanding — you truly listen to customers.
• You identify customer needs and take them into account when providing solutions.
• You’re a great colleague who’s always ready to go the extra mile for the team.
• You handle variation and flexibility well — in both tasks and schedules.
• You appreciate having a weekday off now and then and don’t mind working some Saturdays.
• Your native language is Spanish, and you speak and write English fluently.