The importance of workforce management in retail

The UK is one of the 24 markets in Europe where businesses are using SameSystem to get the benefits of dedicated workforce management for retail and food service. Whether large or small, the benefits are the same: Saving time and money, ensuring excellent customer experiences and giving your employees the right tools for the job.

Since September, Danish SameSystem has collaborated with the design and lifestyle company Sinnerup on digital employee management of the company’s webshop and their 12 physical stores in Denmark.

Danish and European labour market rules are very different and can be a jungle for Danish companies with stores and branches in other countries. HiFi Klubben, which in addition to Denmark, is present in Germany, the Netherlands, Norway and Sweden, has control over both employee and holiday rules in five countries as well as the local employment contracts, which can be signed directly from the mobile, through a software solution from Danish SameSystem. The solution frees up resources for HiFi-Klubben, which the local people can instead use to run the chain’s approx. 90 stores.

Apple reseller Select, based in the UK and Ireland, is no newcomer when it comes to workforce management systems. In fact, they have tried a couple of other systems over the last few years before settling on SameSystem. According to Martine Samuel-Maher, People Operations Manager at Select, the issues with other solutions are generally varying in the accuracy of the information for payroll, particularly regarding holidays, and simply not being very easy to use.

You don’t have to be a major international chain to benefit from SameSystem. Recently, Danish specialist Mulles Thehus, a franchise specialising in luxury tea, gourmet sweets and other specialities, has chosen SameSystem for managing their two branches.

The Danish clothing chain Shaping New Tomorrow enters collaboration with the workforce management system SameSystem. The chain that started as a brick-and-mortar store today operates in an interplay between physical and online retail. Here, customers expect the same streamlined experience when they visit a store as when they shop online. Shaping New Tomorrow is on an international growth journey, and according to Store Manager Martin Bundgaard, SameSystem is the obvious choice for a partner to bring on this journey.

Although SameSystem is designed to help physical retailers manage staffing in their stores, the Danish SaaS company can also help create growth online. This is the case with the underwear chain Wunderwear, which is looking to expand its physical presence and generate more growth, both in its stores and on its webshop. “The better SameSystem can help the individual store owner solve administrative work, the better we as a chain can grow,” says Peter Høyer, chairman of the board of Wunderwear.

The fashion retailer b.young, part of DK Company, has chosen SameSystem as its workforce management partner in the chain’s 81 Norwegian stores. DK Company already collaborates with SameSystem in a number of its brands. With the expansion to Norway, SameSystem now serves most of DK Company’s stores in Europe.

The luxury brand Hugo Boss is accelerating digitalisation in their stores in Spain and Portugal and entering a collaboration with the Danish company SameSystem. SameSystem will strengthen Hugo Boss’ digitalisation within workforce management in the two countries, which constitute the luxury brand’s largest market in Europe. SameSystem has great international ambitions and is currently present in 23 countries across Europe.

WOW concept, a new innovative retail project spearheaded by the Spanish retail leader Dimas Gimeno, will use SameSystem’s artificial intelligence to plan their staffing, ensuring better customer experiences and a higher employee retention.

Sportmaster is planning an expansion, and they are bringing SameSystem’s workforce management solution on the journey. They chose SameSystem on the basis of almost ten years of collaboration that has streamlined and eased the workload for Sportsmaster when it comes to managing staffing and resources. SameSystem looks forward to further facilitating and optimising workflows for Sportsmaster’s more than 1,000 employees across 75 stores. The agreement comes shortly after SameSystem entered into a major agreement with the department store Magasin.

SameSystem signs a five-year agreement with Magasin on the implementation of SameSystem’s digital workforce management solution in the department store’s seven locations across Denmark. Magasin is Denmark’s biggest department store chain with 1,500 employees. The chain will use SameSystem to further strengthen its customer journey, which is both physical and digital, by emphasising employee management and utilising resources optimally. The agreement comes shortly after SameSystem entered a partnership with KIKO Milano, an international cosmetics giant.

Tøjeksperten runs 115 stores in Denmark, which places great demands on work processes. The company uses SameSystem to optimise workflows and minimise administration across the organisation.

HiFi Klubben has chosen SameSystem as their workforce management solution provider. The home audio retailer will benefit from SameSystem’s advanced solution and its international presence.

The eyewear retailer VIU has expanded rapidly since it was founded in Zurich, Switzerland in 2013. It now operates 49 stores across Switzerland, Germany and Austria, which calls for a comprehensive and scalable task management system.