London-based Borough Kitchen use SameSystem’s Customer Success for tailored workforce management

The UK is one of the 24 markets in Europe where businesses are using SameSystem to get the benefits of dedicated workforce management for retail and food service. Whether large or small, the benefits are the same: Saving time and money, ensuring excellent customer experiences and giving your employees the right tools for the job.

One of these businesses is Borough Kitchen, with four kitchen shops and a cookery school in London, and an online shop that delivers worldwide. They specialise in high-quality products for the kitchen and table and give customers valuable insight into how they should choose products best suited to their habits in the kitchen.

They already had a workforce management solution, but one that is not specialised in retail and food service and, therefore, cannot optimise the specific business parameters important in these industries.

A signature focus of SameSystem’s specialised solution for retail and foodservice is that you are getting a Workforce Management solution with industry experts onboard that will ensure that the solution and your procedures work in the way that provides the most value for your business.

Verena Ammon, the HR manager at Borough Kitchen, states: “SameSystem is very user-friendly and suits retail companies like Borough Kitchen perfectly. We are very well looked after by our dedicated Customers Success Manager, who made the switch over and set-up of SameSystem a great success, tailoring it to our needs and coming up with practical solutions. The wider customer support team is also very helpful. SameSystem provides an outstanding balance between employee administration and reporting, and we look forward to working with SameSystem in the future.”