Senior Customer Success Manager

Are you ready to lead, inspire, and drive success for some of Europe’s largest retail and hospitality brands? At SameSystem, we empower companies like Bestseller, Normal, and Matas to optimise their operations daily with cutting-edge AI-driven Workforce Management Solutions. We’re looking for a Senior Customer Success Manager who thrives on making a tangible impact for our customers.

Key responsibilities

This is a full-time role for a Senior Customer Success Manager located in Copenhagen. The Senior Customer Success Manager will be responsible for ensuring high levels of customer satisfaction and retention by building and maintaining strong relationships with clients.

• Lead and execute large-scale implementation projects from start to finish using the SameSystem processes and project methodology.
• Strategically guide clients in maximizing product value across their operations.
• Be an advisor to clients and proactively engage in strategic discussions.
• Collaborate cross-functionally with Product, Sales, and Support to ensure seamless customer experiences.
• Be a key player in churn prevention, upselling, and SameSystem know-how.
• Ensure happy clients!

What we’re looking for

• Proven experience in customer success, project management, and enterprise account management.
• Strong project management skills, including the ability to manage priorities, oversee complex projects, and deliver on time.
• Ability to manage complex stakeholder relationships and drive strategic outcomes.
• Excellent communication and coaching skills.
• Experience with SaaS platforms and data-driven decision-making.
• Fluency in Danish and English; additional European languages are a plus.
• Bonus points for a deep understanding of retail operations.

What you’ll get

At SameSystem, we are committed to transforming retail and hospitality through cutting-edge technology. Joining our team means:

• Working in a dynamic environment where innovation drives success.
• Contributing to the success of over 185,000 employees across 13,000+ stores in 24 countries.
• Access to professional growth opportunities in a company that values expertise and collaboration.
• Being part of a supportive culture that prioritizes work-life balance and employee satisfaction.
• Lots of social activities and fun parties as well as “clubs” run by employees where SameSystem sponsors going to a sauna, playing badminton, drinking port wine, or whatever else the team can think of.
• Lunch and as much coffee, soda or energy drink as you can muster.