1. When you visit SameSystem’s website (www.samesystem.com) while browsing the internet (during and after which you are known as a “Website User”), although you may not have necessarily procured or plan to procure an account of any kind with SameSystem. SameSystem collects a limited amount of data (which means we are a “data controller,” according to data protection laws) from Website Users primarily to improve our users’ experiences with the site.
2. You call or email SameSystem’s customer service or sales team (during and after which you are known as a “Contact User”). SameSystem may store your call or email for our own purposes, which means we are a “data controller,” according to data protection laws. When we do so, it is primarily to improve our users’ experiences with our customer service team.
SameSystem reserves the right to update or amend this policy in the future.
In order to help us improve users’ experiences with our website, we collect a limited amount of your personal data. Such data may include some or all of the following:
In order to improve users’ experiences with our customer service, we collect a limited amount of your personal data when you place a call or send an email to our service and sales teams. We will notify you if the call is being recorded. Some of the data we will collect include:
We collect a limited amount of data automatically when users visit our website. We collect some of these data via cookies, according to the cookie settings you have set in your browser. To find out more about cookies, please see section 11.
We collect a limited amount of data when users place a call to us or email us by storing information.
Our primary purpose in collecting and making use of your data is to improve users’ experiences with SameSystem’s website. When we do so, we act as a “data controller,” according to data protection laws. This data is, however, collected in an aggregate and can’t be personalized.
Our primary purpose in collecting and making use of your data is to improve users’ experiences with SameSystem’s customer service. When we do so, we act as a “data controller,” according to data protection laws.
SameSystem will only retain your data for the amount of time stipulated in the terms of your company or organization’s user agreement. The only exceptions to this rule involve regulations and legal circumstances that require us to keep your data (e.g., tax laws).
When we are no longer permitted to retain your data according to the stipulations in the terms of your company or organization’s user agreement, or when it is no longer legally necessary for us to keep your data, we will anonymise your personal data from our systems. When we delete your data, we attempt to do so on a permanent basis, but some information may remain in our systems for the purpose of providing the service or for legal reasons. We do not have access to that information, nor can we make use of it.
Stored emails are retained up to five years.
In accordance with relevant privacy and data protection regulations, we (as “data processors”) may share your data in the following manners:
SameSystem will take reasonable, pertinent steps to protect any personal data that we collect and store from unauthorized access, misuse, loss, and destruction. We do so by implementing a number of measures.
You have a number of rights related to the personal data of yours that we collect and store. To learn more about these rights, please contact us directly or your company or organization.
If you are an Application User and would like to make a request relating to our use of your personal data in the context of the Service we provide to your company or organization and for which we are a data processor, please contact your company or organization initially. If you contact us initially, we will refer you to your company or organization.
If you are an Application User and would like to make a request relating to our use of your personal data in a context outside of the Service we provide to your company or organization, or if you are a Former Application User or Website User, please contact us directly with your request.
Data protection laws outline the following rights for individuals in relation to their personal data:
In order for SameSystem to provide users with the Service, we or our third-party providers may process your personal data outside of the European Economic Area (EEA), the United States, and other territories. We aim to make sure that any international transfer of your data is conducted in a secure fashion. If you are based in the EU, SameSystem will not process or transfer data outside of the EEA.
Where we process your personal data on behalf of your company or organization, your company or organization is responsible for ensuring the legality of the data processing.
Where we process your personal data as a data controller (outside of your company or organization), it is our duty to ensure that we have a legal basis or justification for doing so. There are several possible legal bases for SameSystem to process your personal data, including the following:
Where we seek out your consent prior to engaging in personal data processing, you must give us your consent freely, without our pressuring you to do so. You must be asked to give your consent to one processing act at a time and you have to know what you are consenting to, so we must provide you with relevant information. You must take positive, affirmative action in consenting to our processing of your personal data (e.g., by checking a box). We will obtain your consent before sharing your personal data with third party applications or undertaking certain marketing activities.
You have the right to withdraw your consent to personal data processing activities. See section 8, “Your Rights with Regard to Your Personal Data.”
Under certain circumstances, you have the right to object to our processing of your personal data. See section 8, “Your Rights with Regard to Your Personal Data.”
Updated 19 June 2023
According to the General Data Protection Regulation, you are entitled to:
The above rights can be exercised by contacting the data controller:
2400 København NV, Denmark
Phone.: (+45) 70707027
You are entitled to file a complaint with the Data Protection Agency if you are dissatisfied with the way we process your personal data:
Carl Jacobsens Vej 35
2500 Valby, Denmark
Phone: +45 33 19 32 00