Store managers and retail managers know about the challenge of planning shifts and making sure that there is the right number of employees on the floor when there are customers in the store.
Too many employees in the store increase costs, while too few employees can cause customers to leave the store without a purchase.
“As retailers, our task is to give customers the best possible experience and sell our products. If the customer leaves without a purchase, it is not just a lost sale, but also a customer who has a bad experience and may not come back,” says Nicoline Larsen, Area Manager at Femilet.
Since Femilet entered into a collaboration with SameSystem for their 25 stores in Denmark in 2019, the results have been clear throughout the company. On the floor in the individual stores, staffing has been optimized in relation to the customer flow that SameSystems Flow Planning, which is based on advanced artificial intelligence, determines for each individual store.
Nicoline Larsen, Area Manager